Hey! Hey! It’s CK. More formally, I’m Erick Allas, a Technical/Customer Support Specialist who approaches technology with curiosity and users with empathy. Over 8 years, I've helped people navigate everything from AI platforms to construction softwares to WordPress ecosystems
I’m currently available for a good conversation.
I'm a technical/customer support specialist who approaches technology with curiosity and users with empathy. Over 8 years, I've helped people navigate everything from WordPress plugins to AI-powered platforms, always with the belief that the best support feels like having a knowledgeable friend guide you through the solution.
My autodidactic approach means I'm constantly learning - currently exploring AI systems, video production, and the art of making complex technical concepts accessible. When I'm not troubleshooting API integrations or training new team members, I'm working on my 52 Skills in 52 Weeks project, documenting the journey of continuous learning.
My journey spans three major platforms that shaped how I think about Customer Support:
Automattic (WordPress), where I learned that great support feels like helping a friend as a Happiness Engineer (yes that was the title).
Autodesk (Construction Tech), where I mastered complex technical troubleshooting and learned to train/teach others.
Cresta (AI Platforms), where I’m exploring how conversation intelligence can transform customer interactions in the Call Centers. Recently stepped into acting team leadership, developing training processes, and mentoring current and new specialists.
Technical Problem Solving
Complex tech made simple through systematic curiosity
From WordPress plugin conflicts to AI platform integrations, I break down technical challenges into digestible solutions. My approach combines deep technical understanding with clear communication - whether it's troubleshooting API calls or explaining complex workflows to frustrated users.
Customer Experience Design
8+ years building bridges between frustrated users and working solutions
I've guided thousands of users through everything from construction software workflows to AI conversation tools. My philosophy: the best support feels like having a knowledgeable friend who genuinely wants to help you succeed, not just close a ticket.
Team Leadership & Training
From individual contributor to mentor and process developer
Recently transitioned into acting team lead role, developing training frameworks for new specialists and establishing escalation processes. I focus on building team confidence through systematic knowledge sharing and creating environments where curiosity thrives.
Continuous Learning
52 Skills project, systems thinking, and autodidactic exploration
Currently documenting my journey through diverse skills - from technical concepts to creative processes. This learning approach informs how I solve problems: always asking "what else could this connect to?" and "how can we make this work better?"
"Beyond the Technical"
Why empathy and curiosity matter in customer support
When I'm not troubleshooting API integrations or building training processes, I'm exploring everything from medieval architecture to video production through my 52 Skills project. This autodidactic approach isn't just personal curiosity - it directly informs how I support users. Every new skill teaches me something about learning, problem-solving, and the frustration of not knowing where to start.
I believe the best customer support specialists aren't just technical experts - we're translators, teachers, and advocates who remember what it feels like to be confused.